Mark Scott Professional Résumé

Mark Scott
Clearwater, Florida, USA

Summary:

Experienced, goal-oriented computer, training and web expert. Can coordinate personnel and tasks simultaneously with attention to detail a priority. Excellent written and oral communication skills.

Capabilities include:

Technical Writer/Editor/Desktop Publisher

Programmer/Software Design and Testing

Customer Support

Software and Process Trainer, including coursework development

Project Manager

Professional Experience:

ISPA, Inc. DocMaestro Products Division

8/99 to present*

2240 Belleair Rd Suite 230, Clearwater, FL (727) 443-7801

Software Support, Training, and Programmer. Divested by Alliant Techsystems to Atlanta-based IT company, all aspects of work required (see below) plus: As a small but far-reaching software and services group, this position requires the ability to handle multiple simultaneous tasks, including manage Customer Support lines, aid in determining product evolution, software testing, documentation, develop and code applications to support commercial product and in-house service capabilities. Build, test and support custom Windows Server applications for customers with unique data requirements using SQL, XML, IIS, etc. *Currently working as contractor.

Alliant Techsystems (formerly Hercules Defense Electronics Systems) Link

8/96 to 8/99

13133 34th St N, Clearwater, FL (727)572-1900

Software Support, Training, and Programmer. Create scripts for unique in-house applications (AnyMedia™ and InfoLinker™) using a custom AWK-based language set. Develop and implement course material for same. Knowledge of complex technical document structure, work extensively with electronic documentation for the US Postal Service, Army, Navy and Air Force, Boeing, Lockheed Martin, etc. Oversee quality assurance, problem-solve for customers. Man customer support phone line providing software and system support, as well as commercial line for product inquiries. Train and give work direction to in-house users. Provide bid estimates, create workflow and procedures for production jobs. Serve in Quality Assurance capacity for other’s work. Travel to client sites to teach in a formal setting or oversee project completion. Work booths at trade shows and travel on-site to assist in marketing. Code and test custom software applications. Work in Project Manager capacity to oversee daily production operations with strict quality control and deadlines.

Manpower Temporary Services

3/90 to 6/96

Clearwater, St. Petersburg, Tampa, FL

Admin Aide, Data Processor. Perform computer/administrative work for various local companies, including Honeywell, Inc., Pinellas County Schools, All-Children’s Hospital, Commercial Credit, etc. Responsibilities include word/data processing, editing, filing, arranging travel, on various types of computers and software. Manage daily operations. Full time (as Manpower temp) at Alliant from Dec 1993 to hire date (Aug 1996), included representing company as data specialist and software and process trainer with extensive traveling.

Digital Design Desktop Publishing

5/90 to 4/96

Dunedin, FL

Owner, Operator. Graphic Designer/Typesetter in Mac-based home office. Solicit clients and accounts. Coordinate and execute work assignments and operations. Create logo/lettermark, pre-print artwork, offset printing coordination, page layout, etc.

A. C. Nielsen Co. Link

1/80 - 10/89

375 Patricia Ave., Dunedin, Florida 34698

Programmer/Analyst (1985-89)
Computer system software support included planning, designing, coding, testing and implementation of software products and systems. Support multiple systems with hundreds of daily users. Stream-line and oversee critical data and computer operations, principally Fortran F77 and Datatrieve on DEC VAX and PDP-11 systems.

Education:

University of Florida (Gainesville, FL)

Coursework completed: Technical Communications/Math

St. Petersburg Jr. College (Clearwater & St. Petersburg, FL)

Associate in Arts Degree - Psychology/Math

Professional advancement coursework: Visual Basic (4.0) I & II, Fortran, Business Law, Macintosh Literacy, Graphic Design, Assembler Programming, Structured Analysis and Design, PL/I, Motivation, and Time Management.

Clearwater High School

540 S Hercules Ave, Clearwater, FL

For personal and professional references please contact mark@scottunes.com.