Mark Scott Professional Résumé

Mark Scott
Clearwater, Florida, USA

Summary:

Enthusiastic, result-oriented programming, technical writing, training, web and logisitics expert with extensive Software and Customer Support experience. Can coordinate personnel, projects and tasks simultaneously with attention to detail a priority. Excellent written and oral communication skills.

Strengths include:

Technical Writer/Editor/Desktop Publisher (since 1982)

Programmer (since 1986)

Customer Support (since 1994)

Software and Process Trainer, including coursework development (since 1995)

Systems Solutions Integrator (since 1996)

Document Management and Workflow Specialist (since 1997)

Project Manager (since 1998)

Professional Experience:

Honeywell, Inc.

9/10 to present

Hwy 19 & Ulmerton Rd, Clearwater, FL (727) 539-2000

Logistics Support Logistician. Responsible for PC security, which includes collecting data on all laboratory computers, assisting in determining the appropriate remediation method, and administering security applications and patches. Maintain multiple databases, track movement and oversee compliance of assets, as well as enforce Honeywell policies. Work closely with all level of users, from managers to lab technicians, therefore organizational and communication skills and managing priorities are essential. Assist with security forward plans by coordinating and implementing VLAN migration of legacy (outdated) computers. Perform some IT functions including computer optimization, software installation and troubleshooting software problems. Perform this work at multiple U.S. sites.

Mark Scott Consulting

ongoing

Clearwater, FL (727) 504-9629

Contractor for various companies world-wide. Web page creation, proofreading, editing. PDF page production, training, technical writing, programming, software testing and implementation, etc. Sales, marketing, and product assistance for an up-and-coming software company.

ISPA, Inc. DocMaestro Products Division

8/99 to 11/09

2240 Belleair Rd Suite 230, Clearwater, FL (727) 443-7801

Software Support, Training, and Programmer. Divested by Alliant Techsystems (see below) to Atlanta-based IT company, all aspects of work required, plus: As a small but far-reaching software and services group, this position requires the ability to handle multiple simultaneous tasks, including manage Customer Support, aid in determining product evolution, software testing, documentation, develop and code applications to support commercial product and in-house service capabilities. Build, test and support custom Windows Server applications for customers with unique data requirements using SQL, XML, IIS, etc.

Alliant Techsystems (formerly Hercules Defense Electronics Systems) ATK

8/96 to 8/99

13133 34th St N, Clearwater, FL (727)572-1900

Software Support, Training, and Programmer. Create scripts for unique in-house applications (AnyMedia™ and InfoLinker™) using a custom AWK-based language set. Develop and implement course material for same. Knowledge of complex technical document structure, work extensively with electronic documentation for the US Postal Service, Army, Navy and Air Force, Boeing, Lockheed Martin, etc. Oversee quality assurance, problem-solve for customers. Man customer support phone line providing software and system support, as well as commercial line for product inquiries. Train and give work direction to in-house users. Provide bid estimates, create workflow and procedures for production jobs. Serve in Quality Assurance capacity for other’s work. Travel to client sites to teach in a formal setting or oversee project completion. Work booths at trade shows and travel on-site to assist in marketing. Code and test custom software applications. Work in Project Manager capacity to oversee daily production operations with strict quality control and deadlines.

Manpower Temporary Services

3/90 to 6/96

Clearwater, St. Petersburg, Tampa, FL

Perform computer/administrative work for various local companies, including Honeywell, Inc., Pinellas County Schools, All-Children’s Hospital, Commercial Credit, etc. Responsibilities include word/data processing, editing, filing, arranging travel, on various types of computers and software. Manage daily operations. Full time (as Manpower temp) at Alliant from Dec 1993 to hire date (Aug 1996), included representing company as data specialist and software and process trainer with extensive traveling.

Digital Design Desktop Publishing

5/90 to 4/96

Dunedin, FL

Graphic Designer/Typesetter in Mac-based home office. Solicit clients and accounts. Coordinate and execute work assignments and operations. Create logo/lettermark, pre-print artwork, offset printing coordination, page layout, etc.

A. C. Nielsen Co.

1/80 - 10/89

375 Patricia Ave., Dunedin, Florida 34698

Programmer/Analyst (1985-89)
Computer system software support included planning, designing, coding, testing and implementation of software products and systems. Support multiple systems with hundreds of daily users. Stream-line and oversee critical data and computer operations, principally Fortran F77 and Datatrieve on DEC VAX and PDP-11 systems.

Staff Systems Aide (1983-84)
Administrative duties with programming and technical documentation responsibilities. Develop high-profile statistical display routine to show daily computer usage. Took supplemental DP/IT courses.

Administrative Aide (1982-83)
Responsible for administration and data entry. Duties include writing and maintaining system and software documentation. During this period began programmer training. Write and edit technical documents for diverse DP/Engineering groups. Develop and implement system for cross-referencing file and program usage. Restructure and standardize system documentation libraries.

Stock Clerk (1980-81)
Responsible for administrative and stockroom duties for multiple departments. Handle shipping, receiving and quality control, which includes integrated circuits and electronic parts testing and some data entry. Prepare parts "kits" of electronic devices (600+ count) for assembly. Enter part numbers and descriptions into new parts system database. Accuracy and attention to detail essential.

Education:

University of Florida (Gainesville, FL)

Coursework completed: Technical Communications/Math

St. Petersburg Jr. College (Clearwater & St. Petersburg, FL)

Associate in Arts Degree - Psychology/Math

Professional advancement coursework: Visual Basic (4.0) I & II, Fortran, Business Law, Macintosh Literacy, Graphic Design, Assembler Programming, Structured Analysis and Design, PL/I, Motivation, and Time Management.

Clearwater High School

540 S Hercules Ave, Clearwater, FL

For personal and professional references please contact mark@scottunes.com.